Crucial Conversations: Tools for Talking When Stakes Are High
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(as of May 22, 2025 07:18:44 UTC – Details)
The New York Times best seller!
Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind, and achieve the positive resolutions you want. You’ll learn how to:
Prepare for high-impact situations with a six-minute mastery techniqueMake it safe to talk about almost anythingBe persuasive, not abrasiveKeep listening when others blow up or clam upTurn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you’ll never have to worry about the outcome of a crucial conversation again.
Customers say
Customers find this book incredibly helpful, with one review highlighting its brilliant job of walking through various scenarios. Moreover, the book receives praise for its readability, with customers enjoying reading it before work, and one noting it’s a must-read for business professionals. Additionally, customers appreciate how it combines known communication practices and helps navigate difficult conversations, while providing a clear understanding and reassessing situations. The book offers good value for money, with one customer mentioning it saved them money on college books, and customers like its nice pace, with one noting it’s perfect for listening during morning commutes.
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